Trainshell

Legal

Terms of Use

Effective date: May 1, 2026

These Terms of Use ("Terms") govern your access to and use of the Trainshell websites, dashboard, APIs, agent software, and related services available at train.sh (the "Service").

The Service is provided by Grid Heap, Inc., a Delaware corporation ("Trainshell", "Grid Heap", "Company", "we", "us", or "our").

By accessing or using Trainshell, you agree to these Terms and to the Trainshell Privacy Policy. These Terms are written for Trainshell specifically and do not combine terms for other Grid Heap products.

1. Eligibility and accounts

You must be at least 18 years old and legally able to enter into these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

You agree to provide accurate account information, keep credentials and linked identities secure, and maintain the authority needed to connect repositories, storage, compute, AI providers, and remote environments.

You are responsible for your account, linked identities, tokens, connected infrastructure, and all activity carried out through Trainshell under your control.

We may suspend, restrict, or require re-verification of an account if we reasonably believe it is compromised, used unlawfully, or creates security or compliance risk.

2. Service scope

Trainshell is an orchestration layer for terminal-native development, infrastructure, and AI-assisted workflows. It may help you authenticate, connect third-party accounts, provision compute, manage storage, create remote sessions, run jobs, invoke agents, and route AI workflows.

Many features depend on third-party providers or environments that we do not control, including identity providers, repository hosts, cloud GPU platforms, AI providers, codespaces, storage providers, and remote machines.

  • Your use of those third-party services remains subject to their own terms, pricing, privacy policies, and technical limits.
  • You authorize us to interact with those services as needed to perform the instructions you submit through the Service.
  • You are solely responsible for fees charged by third-party providers you select or connect.

3. Restrictions

You may use Trainshell only in compliance with law and these Terms. You must not:

  • use the Service for unlawful, fraudulent, infringing, deceptive, or abusive activity;
  • process data through the Service without the necessary rights, notices, consents, or lawful basis;
  • use the Service to distribute malware, launch attacks, perform unauthorized scanning, or defeat access controls;
  • probe, scan, or test non-public systems unless you are authorized to do so and your activity does not interfere with the Service or other users;
  • circumvent quotas, billing logic, bot protections, or technical restrictions;
  • resell or operate the Service as a managed service for third parties without our written approval;
  • use the Service in a manner that violates the terms of any connected provider, cloud platform, or AI service.

We may monitor for abuse, security threats, and policy violations to protect the Service and its users.

4. User Content

You retain ownership of your User Content. You grant us a limited, non-exclusive, worldwide license to host, copy, transmit, execute, display, and process User Content only as necessary to provide, secure, maintain, support, and improve the Service, comply with law, and enforce these Terms.

You are responsible for the legality, accuracy, and rights clearance of your User Content and instructions. You represent that you have all rights and permissions needed to use the Service with that content.

Remote sessions, jobs, prompts, and agent workflows may execute commands, change files, create or destroy resources, or send content to external systems. You remain responsible for reviewing and validating your instructions and the results.

5. AI features and output

The Service may support AI-assisted workflows and third-party model integrations. AI output may be inaccurate, incomplete, insecure, or otherwise unsuitable for your use case.

  • You are responsible for reviewing, testing, and approving AI-generated output before use.
  • You must not rely on AI output as legal, medical, financial, or compliance advice.
  • If you use third-party AI providers, prompts, context, files, and outputs may be processed under that provider's own terms and privacy practices.

As between you and Trainshell, and to the extent permitted by applicable law, you retain rights you already have in your input and may use output generated for you. You understand that output may not be unique and may be similar to output generated for other users.

6. Third-party services

Trainshell may operate with identity providers, repository hosts, cloud GPU platforms, storage services, AI providers, app distribution channels, payment processors, and customer-selected remote environments. We are not responsible for third-party services outside our control.

You are responsible for reviewing and complying with the terms, policies, fees, security posture, and data-handling practices of any provider you connect or ask Trainshell to use.

7. Product license and intellectual property

The Service, including its software, interfaces, branding, and documentation, is owned by the Company or its licensors and is protected by law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your internal lawful purposes.

If you provide feedback, suggestions, or bug reports, we may use them without restriction or compensation.

8. Privacy

The Trainshell Privacy Policy explains how we handle personal information for Trainshell. By using the Service, you acknowledge that you have read and understood that policy.

9. Paid services

Some Trainshell features may be free, paid, usage-based, subscription-based, prepaid, or bundled with third-party provider fees. Pricing, trial periods, renewals, taxes, refunds, cancellation rules, and payment methods are shown at checkout or in the applicable commercial document.

Third-party provider charges are separate from Trainshell fees unless a written agreement says otherwise. We may suspend paid features if payment fails, usage exceeds agreed limits, or a payment processor or provider requires action.

10. Suspension and termination

We may suspend or terminate access to all or part of the Service if we reasonably believe that you breached these Terms, your use creates legal or security risk, a provider requires action, or continued operation is not technically or commercially feasible.

We may change, discontinue, or replace Service features at any time. We will try to provide reasonable notice for material adverse changes where practicable.

You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not guarantee the availability, legality, security, pricing, uptime, durability, or performance of third-party providers, remote environments, or AI outputs.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, MODELS, REPOSITORIES, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

13. Indemnity

You will defend, indemnify, and hold harmless the Company and its affiliates, directors, officers, employees, contractors, and licensors from and against claims, damages, losses, liabilities, and expenses arising out of or related to your User Content, your use of the Service, your breach of these Terms, or your violation of law or third-party rights.

14. Governing law and disputes

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service, are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.1 Informal resolution

Before starting a formal proceeding, you agree to first contact us at legal@gridheap.com with a written description of the dispute and your contact information. The parties will attempt in good faith to resolve the dispute informally for at least 30 days after notice.

14.2 Binding individual arbitration

Except for the carveouts in Section 14.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and, where applicable, its Consumer Arbitration Rules) then in effect.

  • The arbitration will be conducted by a single arbitrator.
  • The seat and legal place of arbitration will be Wilmington, Delaware.
  • The arbitration will be conducted in English.
  • The arbitrator's award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
  • The arbitrator, and not any court, has exclusive authority to resolve disputes about the formation, scope, interpretation, applicability, enforceability, or waiver of this arbitration agreement, including whether a claim is subject to arbitration. However, only a court (and not the arbitrator) may decide questions about the validity and enforceability of the class action waiver in Section 14.3.
  • The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

14.3 Class action waiver and jury trial waiver

YOU AND THE COMPANY EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN THE PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is held unenforceable as to any claim, that claim will be severed and litigated in court, while all remaining claims continue in arbitration.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A TRIAL BY JURY in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service.

14.4 Carveouts

Notwithstanding Section 14.2, either party may:

  • bring an individual action in small claims court for any dispute that qualifies for that court's jurisdiction, so long as the action remains in that court and proceeds only on an individual basis; and
  • seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop infringement, misappropriation, or other violation of intellectual property rights, confidential information, or security interests.

14.5 30-day arbitration opt-out

You may opt out of the arbitration agreement and class action waiver in this Section 14 (other than the jury trial waiver and the carveouts, which remain in effect) by sending a written opt-out notice within 30 days of the date you first accept these Terms or any updated Terms that materially change this Section 14.

To opt out, email legal@gridheap.com with the subject line "Arbitration Opt-Out" and include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. A timely and complete opt-out will not otherwise affect these Terms or your relationship with us.

14.6 Forum for non-arbitrable claims

For any claim that is not subject to arbitration, or if you timely opt out of arbitration, you and the Company agree to submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and waive any objection to venue in those courts.

15. Changes to these Terms

We may update these Terms from time to time. Updated terms will be posted on this page. If a change materially reduces your rights, we will provide reasonable notice through Trainshell, the website, or email where appropriate.

16. General

  • These Terms are the complete agreement regarding the Service unless a separate written agreement applies.
  • You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, financing, reorganization, or sale of assets.
  • We are not liable for delay or failure caused by events beyond our reasonable control.
  • If any provision is unenforceable, the remaining provisions will remain in effect.
  • Our failure to enforce a provision is not a waiver of that provision.
  • We may provide notices electronically, including through the Service or by email.

17. Contact

Legal questions can be sent to legal@gridheap.com. For general company contact, email contact@gridheap.com.