These Terms of Use ("Terms") govern your access to and use of the TrainShell websites, dashboard, APIs, agent software, and related services available at train.sh (the "Service").
The Service is provided by Grid Heap, Inc., a Delaware corporation ("TrainShell", "Grid Heap", "Company", "we", "us", or "our").
By using the Service, you agree to these Terms.
1. Eligibility and account use
You must be at least 18 years old and legally able to enter into these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.
You are responsible for your account, linked identities, tokens, connected infrastructure, and all activity carried out through the Service under your control.
We may suspend, restrict, or require re-verification of an account if we reasonably believe it is compromised, used unlawfully, or creates security or compliance risk.
2. Service scope
TrainShell is an orchestration layer for development, infrastructure, and AI-assisted workflows. It may help you authenticate, connect third-party accounts, provision compute, manage storage, create remote sessions, run jobs, and invoke AI workflows.
Many features depend on third-party providers or environments that we do not control, including identity providers, repository hosts, cloud GPU platforms, AI providers, codespaces, storage providers, and remote machines.
- Your use of those third-party services remains subject to their own terms, pricing, privacy policies, and technical limits.
- You authorize us to interact with those services as needed to perform the instructions you submit through the Service.
- You are solely responsible for fees charged by third-party providers you select or connect.
3. Acceptable use
You may use the Service only in compliance with law and these Terms. You must not:
- use the Service for unlawful, fraudulent, infringing, deceptive, or abusive activity;
- process data through the Service without the necessary rights, notices, consents, or lawful basis;
- use the Service to distribute malware, launch attacks, perform unauthorized scanning, or defeat access controls;
- circumvent quotas, billing logic, bot protections, or technical restrictions;
- resell or operate the Service as a managed service for third parties without our written approval;
- use the Service in a manner that violates the terms of any connected provider, cloud platform, or AI service.
We may monitor for abuse, security threats, and policy violations to protect the Service and its users.
4. User Content
You retain ownership of your User Content. You grant us a limited, non-exclusive, worldwide license to host, copy, transmit, and process User Content only as necessary to provide, secure, maintain, support, and improve the Service, comply with law, and enforce these Terms.
You are responsible for the legality, accuracy, and rights clearance of your User Content and instructions. You represent that you have all rights and permissions needed to use the Service with that content.
Remote sessions, jobs, prompts, and agent workflows may execute commands, change files, create or destroy resources, or send content to external systems. You remain responsible for reviewing and validating your instructions and the results.
5. AI features
The Service may support AI-assisted workflows and third-party model integrations. AI output may be inaccurate, incomplete, insecure, or otherwise unsuitable for your use case.
- You are responsible for reviewing, testing, and approving AI-generated output before use.
- You must not rely on AI output as legal, medical, financial, or compliance advice.
- If you use third-party AI providers, prompts, context, files, and outputs may be processed under that provider's own terms and privacy practices.
6. Intellectual property
The Service, including its software, interfaces, branding, and documentation, is owned by the Company or its licensors and is protected by law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your internal lawful purposes.
If you provide feedback, suggestions, or bug reports, we may use them without restriction or compensation.
7. Suspension and termination
We may suspend or terminate access to all or part of the Service if we reasonably believe that you breached these Terms, your use creates legal or security risk, a provider requires action, or continued operation is not technically or commercially feasible.
We may change, discontinue, or replace Service features at any time. We will try to provide reasonable notice for material adverse changes where practicable.
You may stop using the Service at any time. Sections that by their nature should survive termination will survive.
8. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
We do not guarantee the availability, legality, security, pricing, uptime, durability, or performance of third-party providers, remote environments, or AI outputs.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, MODELS, REPOSITORIES, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
10. Indemnity
You will defend, indemnify, and hold harmless the Company and its affiliates, directors, officers, employees, contractors, and licensors from and against claims, damages, losses, liabilities, and expenses arising out of or related to your User Content, your use of the Service, your breach of these Terms, or your violation of law or third-party rights.
11. Governing law and disputes
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service, are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
11.1 Informal resolution
Before starting a formal proceeding, you agree to first contact us at legal@gridheap.com with a written description of the dispute and your contact information. The parties will attempt in good faith to resolve the dispute informally for at least 30 days after notice.
11.2 Binding individual arbitration
Except for the carveouts in Section 11.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and, where applicable, its Consumer Arbitration Rules) then in effect.
- The arbitration will be conducted by a single arbitrator.
- The seat and legal place of arbitration will be Wilmington, Delaware.
- The arbitration will be conducted in English.
- The arbitrator's award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
- The arbitrator, and not any court, has exclusive authority to resolve disputes about the formation, scope, interpretation, applicability, enforceability, or waiver of this arbitration agreement, including whether a claim is subject to arbitration. However, only a court (and not the arbitrator) may decide questions about the validity and enforceability of the class action waiver in Section 11.3.
- The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
11.3 Class action waiver and jury trial waiver
YOU AND THE COMPANY EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN THE PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is held unenforceable as to any claim, that claim will be severed and litigated in court, while all remaining claims continue in arbitration.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A TRIAL BY JURY in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service.
11.4 Carveouts
Notwithstanding Section 11.2, either party may:
- bring an individual action in small claims court for any dispute that qualifies for that court's jurisdiction, so long as the action remains in that court and proceeds only on an individual basis; and
- seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop infringement, misappropriation, or other violation of intellectual property rights, confidential information, or security interests.
11.5 30-day arbitration opt-out
You may opt out of the arbitration agreement and class action waiver in this Section 11 (other than the jury trial waiver and the carveouts, which remain in effect) by sending a written opt-out notice within 30 days of the date you first accept these Terms or any updated Terms that materially change this Section 11.
To opt out, email legal@gridheap.com with the subject line "Arbitration Opt-Out" and include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. A timely and complete opt-out will not otherwise affect these Terms or your relationship with us.
11.6 Forum for non-arbitrable claims
For any claim that is not subject to arbitration, or if you timely opt out of arbitration, you and the Company agree to submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and waive any objection to venue in those courts.
12. General
- These Terms are the complete agreement regarding the Service unless a separate written agreement applies.
- You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, financing, reorganization, or sale of assets.
- We are not liable for delay or failure caused by events beyond our reasonable control.
- If any provision is unenforceable, the remaining provisions will remain in effect.
- Our failure to enforce a provision is not a waiver of that provision.
- We may provide notices electronically, including through the Service or by email.
13. Contact
Legal questions can be sent to legal@gridheap.com.